FAQ

About Excento Beauty
What is Excento Beauty?

Excento Beauty is your premier partner in beauty distribution, offering a curated selection of luxury makeup and beauty essentials for discerning retailers. Our focus is on elevating the retail experience with standout products from sought-after brands.

Who does Excento Beauty serve?

We are proud to serve a diverse clientele, including pharmacies, spas, salons, beauty boutiques, big-box retailers, and fashion houses across North America.

Products
Which brands does Excento Beauty distribute?

We distribute an exclusive selection of brands known for their luxury and quality, such as Girlactik and Roselisa, among others. Our portfolio caters to a wide range of beauty needs and preferences.

Can I see a catalog of your products?

Yes, verified retailers can view our price list and digital catalog upon account approval. For access to our product catalog, please register for a retailer account on our website.

Are all the products you distribute cruelty-free?

While we prioritize offering cruelty-free options, our range includes a variety of brands with their own practices. We encourage you to read the product details or contact us for specific information about cruelty-free products.

Ordering
How do I place an order?

Retailers can order by completing our wholesale order form. Our sales representatives will assist you with any inquiries you have during the order process.

What are the requirements to order from Excento Beauty?

To order from us, stores need to cater to mid to high-end clientele and meet our brand image and guidelines. Specific ordering requirements are detailed in our retailer onboarding process.

Shipping and Payments
What shipping options do you offer?

We offer direct shipping to stores for Girlactik, Roselisa, and other brands. Additionally, dropshipping options may be considered for certain products or orders.

What payment terms does Excento Beauty offer?

Our payment terms are designed to accommodate the unique needs of our retail partners, with specifics provided upon account confirmation.

Returns and Customer Support
Do you have a return policy?

Yes, we accept returns of products in their original, unopened condition. Please contact us within the designated time frame outlined in our return policy for assistance.

How can I receive customer support?

Our dedicated support team is available via email at info@excentobeauty.com or by phone. Contact details and support hours are provided upon account setup.

Privacy and Data Security
How does Excento Beauty protect my privacy?

We employ stringent security measures to protect your data. For a comprehensive outline of our practices, please review our [Privacy Policy].

Account Management
How can I manage my retailer account?

After registration, you will receive access to our retailer portal, where you can manage orders, track shipments, and update your account information.

More Questions?
What if I have more questions?

We're here to help. Send us an email at info@excentobeauty.com, and we'll get back to you promptly with the information you need.